Sensa refund policy
If you'd like to get a refund, kindly contact our customer support within 14 days of the initial purchase and provide detailed information regarding the issue. Please be ready to provide us with some form of visual proof that the product was faulty.
If you want to request a refund, use the Submit a request link under this article. We kindly ask you to include proof of payment (payment receipt or screenshot from your bank statement) and the email address used to sign up.
By purchasing from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions. Please read more about this policy via our Terms & Conditions page: https://sensa.health/terms-of-services/
If you dispute or request a chargeback for the purchase with your credit card provider, we will not be able to refund the transaction, and it might take months until a final resolution is settled. Cases closed in the merchant's favor cannot be reversed. So, we kindly ask you to stay patient and give us a chance to resolve the issue directly with you.
Once a refund is issued, you will no longer have access to the product. All refunds are transferred to the account that initially paid for the product.
We don't control payments and refunds for the products purchased through Google Play and the App Store. Therefore, to request a refund, follow the steps on the corresponding websites:
Refunds for in-app purchases via Google Play
To request a refund for the purchase made via Google Play, please follow the steps on the Google website: https://support.google.com/googleplay/workflow/9813244?hl=en.
Refunds for in-app purchases via App Store
If you have purchased your subscription via the App Store, you need to request the refund on the Apple website too. Please follow the instructions on this page: https://support.apple.com/en-us/HT204084.